Mission Statement

Emerald Facility Services guarantees that cleaners will be trained to deliver excellent service.

Emerald Facility Services uses up-to-date machinery that is highly effective.

Emerald Facility Services guarantees competent supervision on a consistent basis.

Emerald Facility Services ensures that Customer Relationship Managers can be contacted during contract hours.

Emerald Facility Services ensures that consistent and quality customer service is provided
at all times.

Emerald Facility Services will handle customer complaints quickly and effectively. A Customer Relationship Manager will deal with complaints which may affect our relationship with the customer and will aim to resolve straightforward complaints within 24 hours.

Emerald Facility Services produces a weekly contract report to ensure that site supervision is monitored.

Emerald Facility Services emphasises the importance of listening to the customer.

Emerald Facility Services is excellent in the coordination and execution of meetings.

Emerald Facility Services checks in on our customer satisfaction and encourages feedback.

Emerald Facility Services agrees the budget in advance with the client.

Emerald Facility Services communicates in advance any changes to the budget.

Emerald Facility Services practices consistent communication, by ways of telephone, letters
and proposals.

Emerald Facility Services adds value for the customer by offering suggestions and being proactive.

Emerald Facility Services anticipates customers needs and is proactive and responsive when a problem arises.

Emerald Facility Services constantly strives for improvement and innovation in our people and our services.

Emerald Facility Services people are rigorous around requested changes from the client and are clear
about responsibility.

Emerald Facility Services practices the process of internal feedback to improve motivation and morale.