Call us on

(01) 871 2510

Emerald caters to all your
facility services
requirements.

Emerald Facility Services offer the full suite of facility services providing a cost effective full building support

ABOUT US

Emerald Facility Services is one of the leading Window, Industrial and Daily Office Cleaning companies in Ireland. We employ over 500 staff across our three departments. Our ethos is to employ a respected staff of managers and cleaners that is essential to the consistent delivery of high quality cleaning services.

We’re dedicated to building a highly trained, trusted and professional cleaning team to achieve the highest levels of professionalism and success. We care about our staff, our clients and our services.

Continuous Improvement

The Emerald Facility Services commitment to Continuous Improvement is demonstrated by our policy to undertake thorough contract reviews on all major accounts. The reviews carried out by our independent project manager and are aimed at improving the level of service offered to existing customers throughout the contract life.

We continuously strive to improve our service offering by being proactive in our approach to our clients and carrying out continuous dialogue and communications with our clients. Below are the methods we use to achieve this goal.

Help us to help you!

It is our responsibility to provide the best service we can to our customers; we welcome your help in doing this by making any comments, suggestions, or complaints about the service you receive. You can do this by completing a customer survey or by contacting our Customer Services team at the address below:

info@emeraldfs.ie

Lshiels@emeraldfs.ie

sarah.irwin@emeraldfs.ie

Continuity of Service

Emerald Facility Services can guarantee that in the event of a technical resource failure or a natural/man-made disaster such as rail/bus strike or other we can deliver a temporary cleaning service within 24 hours to all sites.

Emerald Facility Services have a number of experienced fully trained teams who are equipped with transport and can be directed to cover for unexpected absences.

Emerald Facility Services have 28 mobile teams throughout Ireland and one of these teams would be deployed to the relevant area in the event of an emergency.

Facility Services

Industrial Cleaning

Window Cleaning

Office Cleaning

NEWS

Annual Christmas Charity Donation

This year Emerald Facility Services has chosen Aster Family Support for there Annual Christmas Charity Donation. This is how Emerald’s Donation will help this fantastic Charity.
Aster Family Family Support would like to thank Emerald Facility Services for choosing them as a partner for their Annual Christmas Charity Donation.
Aster are delighted to receive their very generous gift which will be used to assist families by providing food hampers, toys and gifts to ensure all children experience the magic of Christmas.

TEAM

Our Senior Management Team

Alan Ward, CEO

Alan Ward, CEO

Alan's skills in leading Emerald Facility Services involve, visionary thinking, strategic planning, emotional intelligence, communication, decision-making, adaptability and team building.

Alan is a fellow of the Institute of Chartered Accountant in Ireland.

Alan works closely with clients in providing excellent service delivery. With his strong attention to detail, Alan supervises costing of new and existing contracts ensuring that clients receive cost efficient proposals, an excellent standard of service delivery and that all work is implemented within budget.

Ken Lyons, Chief Operations Officer (COO)

Ken Lyons, Chief Operations Officer (COO)

With over 40 years’ experience, Ken has grown and developed the window cleaning and industrial cleaning aspects of the business. Ken’s expertise is in key client management and the management of cleaning projects for specialised industrial and manufacturing facilities across Ireland.

Ken is passionate about delivering a superior level of customer service and is in regular contact with clients to ensure client satisfaction is met. Ken is also the Health and Safety Manager for Emerald FS ensuring best practice is met by Emerald FS across the industry.

Katherine Kelly, Director of Cleaning

Katherine Kelly, Director of Cleaning

Katherine has over 30 years’ experience in the cleaning industry and is responsible for business development in Emerald FS. A meticulous individual, Katherine is responsible for the running of the daily office cleaning department and works tirelessly to ensure the highest standards are met by all supervisors and operatives.

Katherine is passionate about enhancing the customer experience and developing strong customer relations and delivers on this through regular communication with customers.

Katherine keeps informed with industry initiatives to ensure processes are continually reviewed and improved.

James Sheridan, Operations Director

James Sheridan, Operations Director

James is responsible for maintaining and implementing our gold standard health and safety policies with a particular emphasis on our highly specialised window cleaning service.

James has an extremely hands on approach to operations and with over 40 years’ experience in the cleaning industry James has worked his way up through every level of the business and therefore has extensive knowledge on all aspects of the cleaning sector.

James has developed strong client relationships and is committed to providing a superior quality service and “going that extra mile”.

TEAM

Our Senior Management Team

Alan Ward, CEO

Alan Ward, CEO

Alan is a qualified chartered accountant with over 6 years experience working in practice before joining Emerald FS as Finance Director in 2009. Alan's role within the company has evolved over time and he is now the CEO of the company.

Alan works closely with clients in providing excellent service delivery. With his strong attention to detail, Alan supervises costing of new and existing contracts ensuring that clients receive cost efficient proposals, an excellent standard of service delivery and that all work is implemented within budget.

Ken Lyons, Chief Operations Officer (COO)

Ken Lyons, Chief Operations Officer (COO)

With over 25 years’ experience, Ken has grown and developed the window cleaning and industrial cleaning aspects of the business. Ken’s expertise is in key client management and the management of cleaning projects for specialised industrial and manufacturing facilities across Ireland.

Ken is passionate about delivering a superior level of customer service and is in regular contact with clients to ensure client satisfaction is met. Ken is also the Health and Safety Manager for Emerald FS ensuring best practice is met by Emerald FS across the industry.

Katherine Kelly, Director of Cleaning

Katherine Kelly, Director of Cleaning

Katherine has over 20 years’ experience in the cleaning industry and is responsible for business development in Emerald FS. A meticulous individual, Katherine is responsible for the running of the daily office cleaning department and works tirelessly to ensure the highest standards are met by all supervisors and operatives.

Katherine is passionate about enhancing the customer experience and developing strong customer relations and delivers on this through regular communication with customers.

Katherine keeps informed with industry initiatives to ensure processes are continually reviewed and improved.

James Sheridan, Operations Director

James Sheridan, Operations Director

James is responsible for maintaining and implementing our gold standard health and safety policies with a particular emphasis on our highly specialised window cleaning service.

James has an extremely hands-on approach to operations and with over 30 years’ experience in the cleaning industry James has worked his way up through every level of the business and therefore has extensive knowledge on all aspects of the cleaning sector.

James has developed strong client relationships and is committed to providing a superior quality service and “going that extra mile”.